Welcome to the personal biography page of Michael Amico, an accomplished entrepreneur with a profound background in cloud computing and integration, digital transformation and e-commerce.
Michael Amico embarked on his professional journey in the tech industry in early 2000 with prominent roles at today's industry giants such as Oracle and Salesforce. His tenure in these companies equipped him with invaluable experience and expertise in cloud computing, customer relationship management (CRM), and enterprise solutions.
During his time in Silicon Valley, Michael was instrumental in driving revenue and product adoption with clients. At both organizations, his global teams were responsible for implementation and adoption of cutting-edge technologies, facilitating cost effective business operations, and driving innovation in the realm of cloud-based services to clients.
Since his international assignments of growing sales and operational teams to leverage lower cost regions, he has ventured into the world of entrepreneurship to repeat the process, self-funded.
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Driven by his passion for innovation and empowering companies to do more with less expense, Michael Amico ventured into the realm of startups, leveraging his extensive knowledge and experience in technology. As a experienced entrepreneur, he founded and exited several successful ventures utilizing technology from adventure sports to consumer healthcare.
Today, that theme is known as Digital Transformation. Michael's most recent company, Konnectryx has held a #1 ranking in California for three consecutive years in this specialization.
Michael is an entrepreneurial thinker and visionary, experienced in bringing ideas to market successfully. He possesses the ability to lead, collaborate, and empower people across an organization to perform their best work. He has a proven track record taking product concepts to launch and growing a startup with limited resources and capital.
With certifications and hands-on experience in cloud computing, Michael possesses a deep understanding of cloud architecture, infrastructure, and services. He specializes in leveraging cloud technologies to optimize business and reduce costs with efficient processes, enhanced scalability, and digital transformation adoption.
His most recent company created the only event driven, bi-directional synchronization engine between a POS & CRM system. This product is deployed across organizations in North America facilitating robust CX for both buyer and seller.
The idea of digital transformation applies across industries and one common thread exists between them all. Great customer experience on both sides of the phone, chat, text or checkout.
Healthcare aims to personalize and prioritize the patient
Retail desires repeat customers and intimate details about buyer behavior
Manufacturing and distribution desire self service and repeat buyers at the exact moment inventory is ready. All of this is related to interconnected systems and smart transformation
One simple example of an early customer experiencing a surge in demand with no way to meet that demand is shown here. Michael and team provided the architecture roadmap, developers, administrators and built this commercial to highlight the integration work performed (including the Shipstation application published to Salesforce AppExchange).
Michael's expertise in e-commerce spans strategic planning, platform development, and implementation of omnichannel solutions. He has a proven track record of helping businesses establish highly efficient connected systems, streamline operations, and maximizing revenue generation in the digital marketplace. The flagship application he launched in 2012 was focused on CX in adventure sports. A retailer with brick and mortar working to grow their e-commerce and compete with big box retailers now had a leg up! They could offer bookings and personalization in a world moving toward clienteling all through one application. Trips, classes, events, service, all aligned to provide a seamless experience in store or online.
As a seasoned professional in the field of point of sale solutions, Michael Amico excels in designing and deploying innovative POS systems tailored to meet the unique needs of businesses across various industries. His proficiency in POS technology enables businesses to enhance customer experiences, streamline transactions, and optimize sales processes.
Summary
If you are interested in learning more about digital transformation and what it means to your business, please use the contact us button at the top or bottom of this page. I predominantly have two ways to work with organizations.
Option One: Work will be performed on a retainer basis with a minimum investment of 5k USD for 90 days. This will be laid out in a statement of work prior to any engagement and agreed by both parties.
Option Two: Work will be performed ad hoc and will address your needs through email or video conferencing. Training and change management work will be recorded and shared in a collaborative environment for future reference. Documentation is included at an additional fee.
Certifications, Skills & Personal
Volunteer & Philanthropy